Sony Camera Set Up
Please make sure you have the following settings configured on your camera:
1. Camera Mode dial is set to A (aperture priority)
2. Camera EV dial is set to 0 before connecting to Arsenal 2.
3. USB Power Supply Set to Off
*Location of setting may vary by camera.
4. Exposure step on your camera is set to 0.3 EV.
MENU → (Camera Settings) → [Exposure step] → Set to 0.3 EV
5. If you are using a lens with an aperture ring set the aperture ring to "A"
6. If you have the Image Quality setting JPEG/HEIF Switch set to JPEG
Email support if you have any questions or need help finding the suggested settings.
Next, look for the video associated with your camera. The steps are also transcribed below the video.
Sony A1
Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
If you see that the PC Remote option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on.
To fix this: Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Then repeat the previous steps > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
Sony a7R III & a7R IIIa
Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:
Navigate back to page one of the Quality/Image Size menu (red camera)> Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
Sony a7 III
Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:
Navigate back to page one of the Quality/Image Size menu (red camera)> Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
Sony a7 IV
Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote Cnct Method is set to USB > Make sure PC Remote is set to On
Turning this on brings up a message that reads “Cannot select the USB connection mode during USB cable connection with this setting.” Press Ok to dismiss the message.
Sony a7R IV & a7R IVa
Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate to page one of the Network Menu > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate back to page one of the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
Sony a7S III
Tap Menu on back of camera > Navigate to the Network Menu (green globe icon) > Move selector to Transfer/Remote > Select PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back to the Network Menu (green globe) > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate back to the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
Sony a7c
Tap Menu on back of camera > Navigate to the Network Menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back to the Network Menu > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate to back to the Network Menu (green globe) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB
Sony a6100
Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:
Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
Sony a6400
Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:
Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
Sony a6600
Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:
Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:
Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG
General Tips
If possible, start with a blank memory card in your camera. This will improve the Arsenal 2 app's initial performance.
Fully charge your camera's battery. (Some cameras disable their USB port when the battery is low.)
Once you have configured your Sony camera and updated your Arsenal 2, you can open the app and click Connect. Now you're ready to start shooting with Arsenal 2!
Want to learn more? Check out some of our other support articles!
Troubleshooting Tips
Having trouble focusing through the app?
Make sure PRE-AF is set to: OFF
AF w/shutter set to: ON
Images appear over or underexposed?
Exposure Compensation set: Dial to “0” on the camera body and in the camera menu.
Seeing an error when connecting?
Please check that your Camera is set to "USB Connection,” not "Mass Storage.” Also, make sure your camera is set to Aperture Priority mode.
If you need any further assistance our friendly support team is always happy to help!