Please make sure you have the following settings configured on your camera:

1. Camera Mode dial is set to A (aperture priority)

2. Camera EV dial is set to 0 before connecting to Arsenal 2.

3. USB Power Supply Set to Off

*Location of setting may vary by camera.

4. Exposure step on your camera is set to 0.3 EV.

5. If you are using a lens with an aperture ring set the aperture ring to "A"

6. If you have the Image Quality setting JPEG/HEIF Switch set to JPEG

Email support if you have any questions or need help finding the suggested settings.

Next, look for the video associated with your camera. The steps are also transcribed below the video.

Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

If you see that the PC Remote option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on.

To fix this: Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Then repeat the previous steps > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:

Navigate back to page one of the Quality/Image Size menu (red camera)> Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:

Navigate back to page one of the Quality/Image Size menu (red camera)> Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to Transfer/Remote > PC Remote Function > Make sure PC Remote Cnct Method is set to USB > Make sure PC Remote is set to On

Turning this on brings up a message that reads “Cannot select the USB connection mode during USB cable connection with this setting.” Press Ok to dismiss the message.

Please note: When connecting the Sony a7RV you will first want to adjust the following setting. MENU → (Setup) → [USB] → [USB Connection Mode] → PC Remote. Then follow the remaining instructions in the Sony a7RIV video.

Tap Menu on back of camera > Navigate to page one of the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate to page one of the Network Menu > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate back to page one of the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

Tap Menu on back of camera > Navigate to the Network Menu (green globe icon) > Move selector to Transfer/Remote > Select PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back to the Network Menu (green globe) > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate back to the Network menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

Tap Menu on back of camera > Navigate to the Network Menu (green globe icon) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

If you see that PC Remote is greyed out and turned Off trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back to the Network Menu > Move selector to Ctrl w/ Smartphone > Make sure Ctrl w/ Smartphone is set to Off > Navigate to back to the Network Menu (green globe) > Move selector to PC Remote Function > Make sure PC Remote is set to On > Make sure PC Remote Cnct Method is set to USB

Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:

Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:

Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

Tap Menu on back of camera > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that the USB Connection option is greyed out, trying to select it will bring up a warning telling you that this function is not available because Ctrl w/ Smartphone is turned on. To fix this:

Navigate back out to the Network Menu (green globe icon) > Move selector to Ctrl w/ Smartphone > Set to Off > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

If you see that RAW +J PC Save Img is greyed out, trying to select it will bring up a warning telling you that this operation is not available because the camera’s file format is set to capture JPEG only. To fix this:

Navigate back to page one of the Quality/Image Size menu (red camera) > Move selector to File Format > Make sure it is set to RAW & JPEG > Once it is set to Off > Navigate to the fourth set up page (tool box icon) > Move selector to USB Connection > Set to PC Remote > Navigate to PC Remote Settings > Move selector to Still Img. Save Dest. > Make sure it is set to PC + Camera > Navigate back to the PC Remote Settings > Move selector to RAW + J PC Save Img > Make sure it is set to RAW & JPEG

Once you have configured your Sony camera and updated your Arsenal 2, you can open the app and click Connect. Now you're ready to start shooting with Arsenal 2!

Want to learn more? Check out some of our other support articles!

Make sure PRE-AF is set to: OFF

AF w/shutter set to: ON

Exposure Compensation set: Dial to “0” on the camera body and in the camera menu.

Seeing an error when connecting?

Please check that your Camera is set to "USB Connection,” not "Mass Storage.” Also, make sure your camera is set to Aperture Priority mode.

If you need any further assistance our friendly support team is always happy to help!