Canon Camera Set Up
Before you start, please adjust the following:
Set to AV (aperture priority) for the initial connection.
Set the Live View selector switch to stills and not video.
If you have a Canon camera with dual card slots, ensure that you are recording both RAW and JPEG formats to the same card. Rec. separately is not supported at this time.
Setting location varies depending on the Canon camera model.
Then look for the instructions associated with your camera. If your Canon camera is supported but you don’t see any instructions associated with it, no settings on your camera need to be adjusted.
Canon 6D
Tap Menu on back of camera > Navigate to the third set up page (yellow wrench icon) > Move selector down to WiFi > Press Set button to enter into sub-menu> Select Disable for WiFi setting.
Canon 70D
Tap Menu on back of camera > Navigate to the third set up page (yellow wrench icon) > Move selector down to WiFi > Press Set button to enter into sub-menu> Select Disable for WiFi setting.
Canon Rebel T6 / Canon 1300D / Canon Kiss X80
Tap Menu on back of camera > Navigate to the third set up page (yellow wrench icon) > Move selector down to WiFi /NFC > Make sure it is set to Disable.
Canon Rebel T6i / Canon 750D / Canon Kiss X8i
Tap Menu on back of camera > Navigate to the first set up page (yellow wrench icon) > Move selector down to WiFi /NFC > Make sure it is set to Disable.
Canon Rebel T6s / 760D / Canon 8000D
Tap Menu on back of camera > Navigate to the first set up page (yellow wrench icon) > Move selector down to WiFi /NFC > Make sure it is set to Disable.
Canon Rebel T7 / Canon 2000D / Canon 1500D / Canon Kiss X90
Tap Menu on back of camera > Navigate to the third set up page (yellow wrench icon) > Move selector down to WiFi /NFC > Make sure it is set to Disable.
Canon Rebel T100 / 3000D / 4000D
Tap Menu on back of camera > Navigate to the third set up page (yellow wrench icon) > Move selector down to WiFi /NFC > Make sure it is set to Disable.
Canon 5D Mark IV
Please check the following:
Make sure your camera's firmware is 1.3.3 or 1.4.0. Older versions of the 5D Mark IV can cause performance issues. You can verify the firmware version under the following menu on your camera.
FTP transfer settings under Automatic Transfer are set to "Disable"
Email support if you need any additional help.
Canon EOS R5, Canon EOS R5 C, EOS R6, EOS R6 Mark II, EOS R7, EOS R8, EOS R10
Please check to make sure your HDR PQ settings are OFF on your camera.
Canon EOS R6 Mark II, Canon EOS R7, EOS R8, and EOS R10
Please set your USB Connection App setting is set to Photo/Import Remote Control.
Select [: Choose USB connection app].
Select [: Photo Import/Remote Control].
Email support if you need any assistance.
Canon 1D X Mark II
Please check to make sure your camera has the most recent firmware (1.1.8) installed. Email support if you need help with checking this or updating it.
Own one of these models? If so, you're all set! Please proceed to the next step.
1D X Mark III, 5D Mark III, 5Ds, 5Ds R, 6D Mark II, 7D, 7D MarkII, 60D, 77D, 80D, 90D, 200D, 200D II, 250D, 500D, 550D, 600D, 650D,700D, 770D, 800D, 850D, 1100D, 1200D, 9000D, EOS R, EOS RP, Kiss M, Kiss X3, Kiss X4, Kiss X5, Kiss X6i, Kiss X7i, Kiss X9, Kiss X9i, Kiss X10, Kiss X10i, Kiss X50, Kiss X70, M6 Mark II, M50, Rebel SL2, Rebel SL3, Rebel T1i, Rebel T2i, Rebel T3, Rebel T3i, Rebel T4i, Rebel T5, Rebel T5i, Rebel T7i, Rebel T8i
General Tips
If possible, start with a blank memory card in your camera. This will improve the Arsenal 2 app's initial performance.
Fully charge your camera's battery. (Some cameras disable their USB port when the battery is low.)
If you are recording in RAW + JPEG on your camera make sure the aspect ratio for both file types is set to 3:2.
Once you have configured your Canon camera and updated your Arsenal 2, you can open the app and click Connect. Now you're ready to start shooting with Arsenal 2!
Want to learn more? Check out some of our other support articles!
Troubleshooting Tips
Trouble running an Exposure Bracket?
Please make sure your camera's EV step is set to 1/3 or 0.3 EV.
See an image of a PC on your camera's back screen?
Some Canon cameras allow for FTP transfers with a feature called “Automatic Transfer.” This feature needs to be disabled.
Having trouble getting the live view to load?
Check that you have your Live View Shoot enabled in your camera's red camera menu.
If you need further assistance our friendly support team is always happy to help!