Arsenal has two pieces of software: the app on your iOS or Android phone, and the software/firmware that runs on your Arsenal device. This article explains how to keep them both up-to-date!
Important Note: Whenever your Arsenal app is updated (this happens automatically on most phones), software/firmware updates will also need to be installed on your Arsenal device before using Arsenal.
Before going out to shoot with Arsenal, open the app and connect to your Arsenal device to check for software/firmware upgrades -- especially if you will not have internet access in the field.
Arsenal Remote app software updates
If your phone has automatic updates enabled, the Arsenal app will automatically update whenever a new version is available. To avoid having issues with a firmware update while out shooting, you can disable this feature.
If you have automatic updates disabled, you can update the Arsenal app from your phone's app store at your convenience.
Arsenal device firmware updates
Occasionally, an Arsenal app update will require the software/firmware on your Arsenal device to also be updated. The Arsenal app will notify you if this is required the first time it connects to your Arsenal device after an update.
Update firmware using iOS
For iOS users, the easiest way to update Arsenal's firmware is by using your phone. You will need ~500MB of available space to download the temporary install file. This video explains the process:
After the firmware updates, Arsenal will set up a unique WiFi network for your device. On an iPhone, you will need to give permission to join the new network when prompted.
Update firmware using Android
Most Android users will be able to update their firmware directly from their phones. You'll need ~500MB of free storage space. This video explains the process:
Update Arsenal firmware from a Mac or Windows PC
You can also update Arsenal's firmware using a Mac or Windows PC. This is useful if your phone doesn't have enough space to download the install file or if you run into problems with the mobile update process.
For step-by-step instructions and a video, see Desktop Firmware Update over WiFi.
You can also update via USB from a Mac or from a Windows PC. However, we recommend trying the mobile app and WiFi approaches first, since the USB update process is a bit more complex.
Firmware update troubleshooting
If the blue LEDs are staying illuminated, this could be a sign that your firmware update has not completed. The firmware update generally takes around 15-20 minutes when you first run the install. After you have installed the firmware the blue LEDs should go dark. If you turn on the device, the blue LEDs stay on for more than 20 seconds and you see a generic “arsenal” WiFi broadcasting, your device is in Recovery Mode.
If you're still having difficulty, contact our support team. We'll help you get up and running!