Shipping and delivery issues

Problems with your pre-order being delivered, missing packages, damaged orders

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Written by Arsenal
Updated over a week ago

When your Arsenal 2 pre-order or Kickstarter rewards ship, you will receive a shipping confirmation email with a tracking number.

Tracking questions, shipping requests, and shipping problems

If you need any special arrangements or run into any exceptions, please contact the shipping courier assigned to your shipment for assistance. Arsenal does not have any additional information beyond what is listed here, and most often the shipping courier can help with holding packages, multiple delivery attempts, and other items. If you still need help, write our support team

Please note most shipments have an initial carrier, and then a secondary carrier for delivery, usually your local post office. Your tracking information will indicate the carrier as your tracking information updates. 

Lost, stolen, or damaged packages

If you believe your package was lost or stolen, please contact your carrier immediately. They will be able to help you file a claim. Please reach out to customer support if the carrier is unable to locate your package or complete delivery. 

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