Camera Cable Troubleshooting
My camera cable doesn't work with my camera.
Make sure you’re using the curly camera cable. Arsenal 2 comes with two cables. The short, curly one is designed for controlling your camera. The longer, non-curly USB cable is meant to charge Arsenal 2’s battery only.
For Arsenal 2, try reorienting the cable. It may sound silly, but with these small plugs, it’s easy to have the cable upside-down or not plugged in securely. While the ports may look symmetrical, only one orientation will fit. Try turning it and re-inserting into the port several times with the teeth on the connector facing down. If you’re sure the orientation is correct, plug it in more securely. For Arsenal 2 Pro, the curly camera cable can be oriented either way.
Check which camera you specified during your order. If you changed cameras or selected the wrong camera model, you may need a different USB cable.
I have multiple cameras / I replaced my camera.
Make sure your second camera is supported by Arsenal 2. See Supported Cameras
Check whether your camera cable works with your second camera. There are several USB port types used by cameras; your cable may fit both cameras. You can verify the cable type for your camera on Supported Cameras and Connectors
Order additional cables if needed. If your cable doesn’t fit your new camera’s USB port, you can order an additional camera cable by visiting https://witharsenal.com/order.