Orders ship from our fulfillment center within 2 business days after they’ve been placed. You will receive a tracking confirmation email from “firstname.lastname@example.org” as soon as your order is shipped. If you have not received your tracking confirmation and you believe your order should have shipped already, please check your Spam, Promotions, or Other folders for the email. Make sure you search all folders for this notification. If you are unable to locate the tracking confirmation email, please reach out to the support team at (email@example.com).
Shipping time frames vary depending on the destination country. Your order confirmation email indicates an estimated delivery time frame. We do our best to make this estimate as accurate as possible, but transit times can take up to 17 business days as some shipments travel through customs clearance procedures.
Please allow the full 17 business days from your shipping date for your package to make it to the final delivery destination.
If your package is delayed in transit, most issues can be resolved by calling the courier who is delivering the package in your country. If your package has not arrived 17 days after your ship date and the courier is not able to provide any additional information, please contact us via email (firstname.lastname@example.org). We can then file a claim on your behalf or help track down the missing package. If you run into any other issues, please feel free to contact us.