Having issues updating the firmware on your Arsenal? Well then, this article is for you. There was a thermal management issue in an early version of the firmware that has been addressed in subsequent updates. You’ll know this is affecting your update if one or both of the following occur:

  1. The copy stalls while copying an update to your Arsenal from your phone or computer.
  2. The Blue LED Bar on your Arsenal is still fully illuminated after successfully copying an update to your Arsenal and waiting the 15 to 20 minutes. (You’ll know your Arsenal is not in recovery mode if it doesn’t create the “arsenal” WiFi network)

The method for getting the update to properly copy and install is slightly unorthodox, but it assures Arsenal will be kept cool while copying and installing the update. Don’t worry, you’ll only have to do this once.

If your Arsenal is stalling during the copy process, perform the following steps:

  1. Charge your Arsenal until the orange LED turns off.
  2. Turn off your Arsenal by momentarily pressing the power button and waiting for the Green Power LED to turn off. If that doesn’t work, press the power button until the green power LED turns off, it should take about 10 seconds.
  3. Place your Arsenal (just Arsenal, not your phone) in a freezer for about 10 minutes.
  4. Remove your Arsenal from the freezer and immediately begin the update process.
  5. After the update has been copied to your Arsenal, put it back the freezer (just Arsenal) until the update fully installs. This usually takes between 15 and 20 minutes. You’ll know the update has been successfully installed when the Blue LEDs turn off.
  6. Remove your Arsenal from the freezer and connect with your phone.

If the Blue LED Bar on your Arsenal is still fully illuminated after 20 minutes, perform the following steps:

  1. Charge your Arsenal until the orange LED turns off.
  2. Turn off your Arsenal by pressing the power button until the green power LED turns off, it should take about 10 seconds.
  3. Place your Arsenal in a freezer for about 10 minutes.
  4. Open your freezer and turn your Arsenal on, but leave your Arsenal in the freezer until the update fully installs. This usually takes between 15 and 20 minutes. You’ll know the update has been successfully installed when the Blue LEDs turn off.
  5. Remove your Arsenal from the freezer and connect with your phone.


This should solve your issue and ensure that your Arsenal is up to date and ready to use. Once again, we're sorry for the inconvenience. Please let us know if you have any questions.

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